1. Monthly & Annual Subscriptions
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you will not be charged again and will retain Premium access until the period expires.
We do not offer refunds for unused time in an active billing period.
2. Lifetime Plan
Lifetime purchases are eligible for a full refund within 7 days of purchase. After 7 days, Lifetime purchases are non-refundable.
3. How to Request a Refund
Email us at support@ucreen.app with your order ID (found in your Paddle receipt) and the email address used for the purchase. We respond within 2 business days.
4. Merchant of Record
All payments are processed by Paddle, our Merchant of Record. Paddle handles all billing, invoices, and payment disputes on our behalf. You may also contact Paddle directly via their Buyer FAQ.
5. Processing Time
Approved refunds are processed within 5–10 business days and returned to your original payment method.
Payments processed by Paddle.com Market Limited — Merchant of Record